~ QUALITY ~ What Is It ~ What It Is ~ What’s The Problem? ~ White Paper, December 2024
In this White Paper, I share 50 years of working knowledge performing in high-consequence heavily regulated business sectors (mostly startups) regarding ‘The Management of Quality.’ Considerable content is from the GQM Advisors White Paper of September 2024, (P.W. Gladieux & S.B. Kaley), Your C-Suite & CQO, ‘Is There One Common Sense Reason to Keep a CQO Out of Your C-Suite’?1 My insights are from extensive experience in management systems engaging in Nuclear Energy Operations (7 years, 4 power reactors ~ Entergy Operations), Supply Chain Services (more than 30 suppliers), Reactor Design Suppliers (Westinghouse Nuclear, NuScale Power, TerraPower, BWX Technologies), Large Scope Design/Build Programs (Jacobs Engineering Group, 5 years), Custom Engineered Products (12 years). These engagements were in complex management systems in high-risk / high-value sectors. I explore and pose questions regarding the critical role of ‘The Management of Quality’ and attempt to clarify the word ‘Quality’ and the role of the ‘Quality Discipline’ in business operations and programs. I will consider this paper a success, if it helps one or some organizations establish their basis for adopting a definition of Quality and gaining Quality Performance Improvements in Practice.